Refund policy

Last updated: March 15, 2026

⚠️ Crucial to Know Before Returning

You have exactly 3 business working days from delivery to report any issues. An unboxing video is mandatory to verify any transit damage or incorrect items. If the issue is our fault, we take 100% responsibility and will resolve it at zero cost to you.

1. Return & Exchange Window

You may request an exchange or return within 3 working days of product delivery. Claims made after this 3-day window are not eligible for replacement, exchange, or refund.

2. Defective or Incorrect Items

If you receive an incorrect item or a product with manufacturing defects, we take full responsibility. We will send you the correct item or process a full refund (if the item is out of stock) and cover all associated return logistics costs.

3. Steps to Follow for Returns

Step 1: Record a continuous, unedited video while unboxing your package.

Step 2: WhatsApp us at +91 95014-98151 within 3 days with your Order ID, a description of the issue, and the unboxing video.

Step 3: Once verified, our team will process your replacement or refund within 7 working days.

4. Customer Selection Error (Exchange Fee)

If you accidentally ordered the wrong size or product:

  • A logistic exchange fee of ₹150 will apply to cover pickup and re-shipping.
  • We do not offer direct cash or bank refunds for customer ordering mistakes; only exchanges for the correct size or item will be provided.

5. Non-Eligible Scenarios

We cannot offer refunds, returns, or exchanges in the following circumstances:

  • Correct product delivered in perfect condition but disliked by the customer.
  • Damage caused by customer use, washing, or alterations.
  • Missing original tags, labels, or product packaging.
  • Claims raised after the 3-day window from delivery.

6. Cancellations

Orders can be cancelled within 2 hours of placement or prior to order processing. To cancel, please message us immediately on WhatsApp at +91 95014-98151 or email us at info@dzant.com.

7. Refund Timelines

Prepaid Orders: Refunds are processed back to your original payment method within 5-7 business days of our warehouse receiving and inspecting the returned item.

COD Orders: Refunds are sent via bank transfer or UPI within 7-10 business days of receiving the item. Bank details must be shared directly with our support team on WhatsApp.

8. Support & Contact

WhatsApp Support: +91 95014-98151 (Secondary: +91 87009-03037)

Email: info@dzant.com

Hours: Mon-Sat, 10 AM - 7 PM IST

Corporate Address: DZANT, B-31, 5687, Street No. 6, Guru Arjun Dev Nagar, Ludhiana, Punjab 141008

Instagram: @dzant.in